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Senior Technical Support Specialist
1 week ago
Job Overview
Hunter's Hub Incorporated is seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. As a critical member of our operations group, you will be responsible for providing top-notch support for our key applications, ensuring their stability and performance.
Responsibilities
You will troubleshoot and resolve complex technical issues within established SLAs, escalating to development teams when necessary. Your attention to detail and analytical skills will be essential in identifying and resolving root causes of problems. Additionally, you will participate in change and release management processes to minimize disruption to business operations.
Requirements
To be successful in this role, you should have 3-6 years of relevant experience in application support, with expertise in Unix, SQL, and Dynatrace. Familiarity with mainframe systems and knowledge of APIs, services, and ControlM are also desirable.
Skills and Qualifications
- Behavioral skills: strong communication, comprehension, and articulation abilities
- Technical skills: Unix, SQL, Dynatrace, mainframe systems, APIs, services, and ControlM
- Understanding of incident, problem, change, and request management