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Customer Experience Associate

1 week ago

Cebu City, Central Visayas, Philippines Neksjob Full time
Overview

Neksjob is a dynamic organization that offers a unique opportunity to grow and develop your career in the tech industry. As a Customer Experience Associate, you will play a critical role in ensuring that our customers receive exceptional support and service.

Responsibilities:
  1. Fix, assist, and support customers with their technical concerns.
  2. Work closely with an international team to troubleshoot and resolve technical issues.
  3. Provide excellent customer service by being responsive, professional, and knowledgeable about our products and services.
What You'll Do:
  • Use your analytical skills to troubleshoot and resolve technical issues.
  • Communicate effectively with customers to understand their concerns and provide solutions.
  • Collaborate with your team to ensure seamless communication and resolution of technical issues.