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Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team as a Process Delivery Specialist. In this role, you will be responsible for providing exceptional customer service to policy holders, agents, and new customers through inbound calls. Your primary objective will be to resolve customer queries, complaints, and issues in a professional and timely manner.
Your Key Responsibilities:
- Answering customer inquiries and resolving their concerns in a prompt and professional manner.
- Providing detailed information about our products and services to potential customers.
- Dealing with complaints and escalating complex issues to senior representatives when necessary.
- Navigating through computerized data entry systems to manage customer information and documentation.
- Managing callbacks and ensuring first-call resolution and customer satisfaction.
Requirements:
- A college graduate or undergraduate with 1-2 years of relevant work experience in a call center environment.
- Excellent written and verbal communication skills, with the ability to adapt to different personality types.
- Strong customer focus and ability to work in a multi-shift environment, including holidays.
- Able to multitask, set priorities, and manage time effectively.
About Us
Nityo Infotech Services Philippines Inc. is a leading provider of IT and business process outsourcing solutions. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.