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Customer Support Representative

1 week ago

Iloilo City, Western Visayas, Philippines Neksjob Full time

At Neksjob, we are committed to delivering exceptional customer experiences through our Call Center Agent role. As a key member of our team, you will play a vital part in ensuring our customers receive timely and effective support.

Job Overview

This position involves responding to customer inquiries, addressing concerns, and providing solutions to issues related to our products or services. If you have a passion for helping others and thrive in a fast-paced environment, this could be the ideal opportunity for you.

Responsibilities
  • Respond to customer calls, emails, and messages in a prompt and professional manner.
  • Resolve customer complaints and concerns through active listening and problem-solving skills.
  • Provide accurate information and product knowledge to customers.
  • Collaborate with colleagues to achieve team goals and objectives.
Requirements
  • Highest educational attainment: High School graduate (old curriculum) or Senior High School graduate (new curriculum).
  • Excellent communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.
  • A minimum of 2 years' experience in a Business Process Outsourcing (BPO) setting.
  • Ability to work on-site at our office location.
  • Previous experience as a Customer Service Representative or Call Center Agent is an advantage.
Benefits
  • Competitive salary package.
  • Exciting performance bonuses and account-specific allowances.
  • Career advancement opportunities within the company.
  • Promotion opportunities to higher positions within the organization.
  • Comprehensive health care benefits.