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Functional Requirements Analyst

1 week ago

Manila, National Capital Region, Philippines Pointwest Full time
Responsibilities

This role involves developing an understanding of customer needs and applying it in researching potential solutions. You will participate in clarification, rationalization, and documentation of project requests and participate in preparation of the business case, user flows, data models, and other initiation documents.

Role Overview:

This is a key role that supports the client's functional work area by participating in business and functional capacity in all phases of project life cycle and ongoing management, support, and maintenance of use cases and workflows for media asset management systems.

Main Deliverables:

  • Analysis and documentation of relevant business processes.
  • Interviews with customers to define functional requirements.
  • Intermediary between technical and non-technical teams to ensure items meet business needs.
  • Detailed design and/or configuration.
  • Integration testing, including creation of test plans, test cases, and documentation of results.
  • User Acceptance Testing.
  • End user documentation, training materials, curriculum, and schedule.
  • Training classes, including train-the-trainer, one-on-one and classroom style training.
  • First line post implementation support to users regarding functional issues.
  • Change management activities.

Requirements:

  • Strong ability to leverage technology to solve business problems.
  • Deep expertise in business stakeholder engagement and relationship management.
  • Excellent written, verbal, and visual communications skills.
  • Strong ability to translate business requirements into functional requirements, process flows, and business rules.
  • Knowledge of marketing, creative, promo, and programming workflows.

Skills:

  • Strong analytical skills, including translation of business problems into actionable technical requirements.
  • Strong communication skills, including creation of project documentation, presentation materials, and presenting to business, functional, and technical audiences.
  • Hands-on experience on workflow diagramming tools such as Visio, Lucidchart, Mindmap, etc.

Expected Outcomes:

  • Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds.
  • Supports multiple business divisions in a functional capacity across all project phases.
  • Participates in user acceptance testing, including creation of test plans, test cases, and documentation of results.
  • Communicates plans, status and issues to business stakeholders and technology management on a regular basis.