Techno-Functional Analyst
4 days ago
Application Deadline March 31, 2025 Department Services Employment Type Full Time Location Manila Workplace type Hybrid Reporting To Sergio BernardouThis is What You'll Do at Gappify:
- Provide expert guidance and training to customers through live UAT walk-through demonstrations, enabling them to effectively utilize the software's features and functionalities.
- Conduct detailed technical reviews of customer configurations to ensure alignment with their specific business requirements and contractual agreements.
- Interpret and analyze integration flows of varying complexity within Celigo and NetSuite Saved Searches, demonstrating a comprehensive understanding of data transfer and transformation processes.
- Collaborate with customers to support and troubleshoot API integrations, ensuring seamless data flow between their existing systems and our SaaS accounting software.
- Demonstrate a strong technical background and the ability to effectively communicate with Mid-Market customer teams at various levels of technical and non-technical depth.
- Proven ability to effectively organize, prioritize, and manage multiple tasks for multiple customer implementations with competing deadlines in a fast-paced environment.
- Efficiently manage and track multiple implementations of varying sizes concurrently, ensuring customers adopt product and industry best practices.
- Collaborate closely with the project manager to guarantee that the software is configured in accordance with customer needs and contractual obligations.
- Become a subject matter expert on our SaaS accrual accounting software, actively seeking deeper product understanding and staying abreast of the latest updates and enhancements.
- Maintain up-to-date and accurate documentation of review and validation processes, ensuring Jira tickets are closed with comprehensive notes on issues resolved and validations performed.
- Bachelor's/Master's degree in Accounting, Business Administration, Computer Science, Information Technology, or a related field.
- Technical Expertise in API troubleshooting, NetSuite, Celigo and/or Verisori.
- Strong technical aptitude and the ability to troubleshoot technical issues related to software configuration and integration.
- At least 3 years experience in working with ERP systems, preferably in a SaaS environment. (Netsuite, Oracle, SAP, Workday, etc.)
- Finance and accounting education or work experience is strongly desired.
- Strong written/verbal English communication skills are critical.
- Very Good customer-facing communication skills, with the ability to understand and address the needs of enterprise customers in a professional and empathetic manner, and provide clear, actionable feedback to other team members.
- Attention to detail and accuracy.
- Proactive Problem Solving, identifying potential risks and resolving issues before escalation.
- Ownership and Accountability, ensuring every validated task meets Gappify's quality standards.
- Ability to work independently and as part of a team.
- Desired knowledge of JIRA and Google Suite.
Gappify offers full-time Philippine employees HMO coverage on Day 1, paid time-offs, and subsidies for Medical Coverage and Learning and Development.About Gappify Gappify, founded in 2016, is a cloud-based software provider of accrual automation solutions for mid-market and enterprise accounting teams. The company is headquartered in New York City with offices in Berkeley, CA, Washington, D.C., and Manila, Philippines. Our team consists of accountants and CPA's from Big Four public accounting firms, software innovators, and strategic advisors from some of the largest and most recognized technology companies in the world. Apply NowOur Hiring Process
- HR Interview
- Hiring Manager Interview
- Assessment
- Technical Interview
- Reference Check
- Job Offer
- Hired
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