Telco Account Support Specialist

6 days ago


Makati City, National Capital Region, Philippines Neksjob Philippines Full time
About the Role
We are seeking a highly skilled Customer Service Representative Telco to join our team at Neksjob Philippines. As a Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues related to our products or services.

Key Responsibilities:
  • Handle customer inquiries via phone and respond to their needs in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Provide product information and assistance to customers as needed.
  • Maintain accurate records of customer interactions and update customer information as necessary.

Requirements:
Education: At least K12 graduate.
Experience: At least 6 months of experience in a phone call center, preferably with a focus on voice-only calls. Experience working with telco or financial accounts is highly preferred.
Skills: Excellent communication skills, problem-solving skills, and the ability to work well under pressure.

What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and competitive compensation package.

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