Transforming Shopping Experiences

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerExperience Full time ₱4,500 - ₱6,000
Customer Experience Lead Job Description

We seek a Customer Experience professional to enhance customer satisfaction and represent their interests in business decisions.

This role is a great opportunity for someone who is passionate about delivering exceptional customer experiences and wants to make a meaningful impact on our organization's success.

  • Main Responsibilities:
  • Lead and develop the Customer Experience Team to improve the shopping experience.
  • Represent customer interests in business decisions by emphasizing Voice of the Customer feedback insights.
  • Monitor and report on customer experience KPIs; ensure follow-up on action items.
  • Collaborate with cross-functional teams to implement customer-centric solutions.
Requirements and Qualifications
  • Essential Skills:
  • 2+ years of experience in a similar role.
  • Strong English language skills, including spoken and written.
  • Effective leadership and management skills.
  • Good problem-solving skills and confidence when facing challenges.
  • Continuous learning and growth mindset.
  • Interpersonal and communication skills; positive work attitude.

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