Caregiver Advocate

Job Opportunity Summary:

Seamless client care is the cornerstone of our operations. As a Client Care Coordinator, you will play a vital role in ensuring this by efficiently managing and coordinating caregiver schedules to match each individual client's needs.

This critical position serves as a link between clients, caregivers, and our organization, maintaining strong communication and resolving scheduling conflicts promptly.

The coordinator enhances client satisfaction and operational efficiency in delivering consistent, high-quality home care services.

• Assign caregivers based on client needs, skills, and availability, planning for staffing gaps.
• Adjust schedules for emergencies, last-minute absences, and urgent client needs.
• Communicate schedule changes to caregivers and clients, offering incentives for hard-to-fill shifts.
• Act as the main contact for caregivers, handling availability, assignments, and policy updates.
• Address client inquiries and assist with onboarding new clients into the scheduling system.
• Maintain accurate records in scheduling software, tracking availability and backup schedules.
• Resolve scheduling conflicts and caregiver disputes efficiently.

• Manage financial records, auditing and reconciling reports.
• Verify caregiver timesheets and ensure accurate payroll processing.
• Ensure timely invoicing and payment collection from clients.

Initial Tasks & Onboarding:

• Get familiarized with company processes, scheduling software, and caregiver-client matching protocols.
• Shadow senior team members to understand workflow and client expectations.
• Begin managing lower-risk scheduling assignments under supervision.
• Develop familiarity with caregiver profiles, availability, and specific client care needs.
• Attend daily scheduling meetings and start contributing to coverage solutions.