Digital Transformation Specialist

We are seeking a highly skilled and experienced Implementation Consultant to join our team. The successful candidate will be responsible for working across multiple product teams to implement end-to-end UEM and VCR solutions for customers.

This includes analyzing requirements and validating due diligence collected by the RUM Onboarding team, consulting with clients on any specific needs, submitting setup requests, ensuring quality assurance passes, sending activation details to clients, and activating sites for revenue.

The RUM Implementation Consultant serves as a subject matter expert for implementation best practices on the products or services they are delivering. They are instrumental in effectively communicating challenges to the appropriate departments to ensure positive ongoing client experiences.

• Manage multiple client implementations simultaneously
• Assist clients in determining best practices for setup and configuration to achieve desired results
• Analyze and validate information collected by the onboarding team
• Conduct reviews with customers prior to release to confirm acceptance of data and configuration
• Accurately forecast activation dates and manage implementation appropriately to meet release dates
• Provide superior customer service to all internal and external customers
• Perform system setup and configuration to ensure accuracy of complex data
• Maintain advanced knowledge of UEM and VCR products
• Interpret and understand client business requirements
• Maintain accurate records of all communication received for each client
• Provide project management to ensure product activations are moving as quickly as possible
• Manage defect or problem resolution to drive implementations to completion
• Notify management of any complications, missing data, or system defects that might delay the implementation
• Provide project coordination as required for more complicated account setups to ensure successful completion
• Resolve complaints and answer questions from both internal and external customers
• Collaborate regularly with other departments to improve processes or procedures
• Ensure appropriate hand-offs and communication with either the Engagement Managers, Consultants, Account Management, and/or clients
• Maintain knowledge of departmental processes and procedures

• Bachelor's degree in a Business or Finance-related position
• Advanced knowledge of Microsoft Office products
• Prior experience in a consultative position with proven success required
• Minimum of 2 years - experience in software implementation
• Outstanding verbal and written communication skills; excellent presentation skills
• Must be able to effectively communicate with internal and external executive-level customers
• Excellent analytical abilities to grasp key points from complicated details and interpret client needs
• Must be detail-oriented with strong organizational and analytical skills
• Strong critical thinking to analyze pros and cons of solving a problem in a certain way
• Must be able to multitask, work in a high-paced and deadline-driven environment
• A results-oriented individual who thrives working in a fast-paced environment
• Must be willing to work in a fixed Night Shift schedule
• Must be flexible in terms of work arrangement
• Must be willing to work in Ortigas Pasig City
• Preferably with financial and accounting background
• Must be willing to work in a fixed Night Shift Schedule
• Must be flexible in terms of work arrangement (On Site, Home, and Hybrid)

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development opportunities
• Performance-based bonus based on position

Implementation