Digital Reputation Enhancement Specialist

6 days ago


Manila, National Capital Region, Philippines KMC Solutions Full time

At KMC Solutions, we are seeking a highly skilled Digital Reputation Enhancement Specialist to join our team. This role is ideal for an individual with exceptional written communication skills and a strong knowledge of social media.

The successful candidate will be responsible for monitoring and responding to online reviews on behalf of our top property management and brand clients. This involves conducting research, documenting findings, and drafting thoughtful and articulate responses to customer reviews.

In addition to excellent English writing skills, the ideal candidate will also possess fluency in Spanish, as well as experience working with social media platforms such as Facebook, Yelp, Google My Business, and Apartment Ratings.

This is a fantastic opportunity for someone who is passionate about digital marketing and has a keen attention to detail. The successful candidate will work closely with our customers and other specialists to ensure that their online reputation is enhanced and maintained.

We offer a competitive salary of $**,000 per year, plus a range of exciting benefits including health insurance, unlimited coffee, and accessible cloud HR platform access.

Key responsibilities include:

  • Conducting research, documenting findings, and drafting responses to customer reviews
  • Monitoring and strategically responding to online reviews across various platforms
  • Collaborating with customers via email and virtual meetings
  • Attending relevant meetings and updating other Reputation Management Specialists

To apply for this role, you will need:

  • Strong customer service background with two or more years of customer-facing experience
  • Excellent English and Spanish writing skills, including spelling, grammar, and punctuation expertise
  • Exceptional attention to detail
  • Ability to work independently and maintain focus in a fast-paced environment

We look forward to hearing from you if you have the skills and passion to succeed in this role



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