Technical Associate Role

6 days ago


Pasig, National Capital Region, Philippines Ecoshift Corporation Full time
Job Description

We are seeking a highly skilled Technical Associate to join our team at Ecoshift Corporation. As a Technical Associate, you will provide technical assistance and support to customers for various hardware and software issues pertaining to LED lighting products.

Your Key Responsibilities:

  • Diagnose and resolve technical issues over the phone, email, or in person.
  • Educate customers on product usage, maintenance, and troubleshooting.
  • Coordinate with the technical team to escalate complex issues for resolution.
  • Log customer interactions and follow up on solutions to ensure customer satisfaction.

Required Skills and Qualifications:

  • Registered Electrical Engineer with minimal experience are welcome to apply.
  • Proficient in English, strong teamwork abilities, capable of pre-sale product demonstrations, adept in customer relationship management, and public speaking skills.
  • MS Word, Excel & PPT
  • Knowledge on operation Auto Cad
  • Sketch up & how to operate Dialux 4.13
  • At least basic on Dialux Evo


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