Customer Service Representative

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱35,000 - ₱55,000
About the Role

We are seeking a Customer Service Representative to join our team as the first point of contact for our customers. This individual will be responsible for handling customer inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback.

The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to empathize with providers and customers alike. Proficiency in English is essential, with strong command of written English preferred.

  • Key Responsibilities:

  • Cancellations Handling:

    • Manage event and relationship cancellation tickets.

    • Review and process short-term cancellations by providers or customers.

    • Apply cancellation fees, adjust work status, and inform providers of the fee.

    • Process customer-initiated cancellations, ensure appropriate compensation for providers, and confirm the cancellation details.

    • Contact customers to determine if a replacement service is required.

  • Bid Ticket Management:

    • Assess and implement changes to bids, including date adjustments, pricing updates, and new bid creation.

    • Confirm changes with customers via email.

  • Booking Amendments:

    • Handle requests for changes to existing bookings, ensuring both parties are informed and that adjustments are made accurately.

    • Typical changes include alterations to the day of the week, start time, or event duration.

  • Profile Updates:

    • Process profile update requests, such as changes to address, password, and payment methods.

    • Ensure that any profile changes are reflected in existing bookings as needed.

  • Failed Identification Checks:

    • Investigate failed ID checks through Onfido, verifying the validity of identification documents.

    • Update profiles accordingly: manually approve valid documents or deactivate profiles and inform providers if documents are not valid.

  • Post-Service Responses:

    • Review feedback from service providers after events.

    • Determine necessary follow-up actions and contact the appropriate parties to address issues.

Requirements:

  • At least 3 years in customer-facing, customer support or a related field.

  • Autonomy and organization: self-starters who are well-organized and proactive are preferred.

  • Proficiency in English: strong command of written English is essential.

  • Effective communication: comfortable conversing over the phone with internal stakeholders.

  • Emotional intelligence: high ability to empathize with providers and customers.

  • Technical skills: ideally, some experience with Freshworks or similar systems.

  • Basic spreadsheet skills: familiarity with Excel or Google Sheets is advantageous.

  • Adaptability: able to thrive in a dynamic environment where processes are continuously improved.

  • Energy and enthusiasm: bring a fresh, confident, and passionate attitude to the team.

  • Flexibility: ideally, open to a shift-based schedule that includes Saturdays.

  • Customer Service Representative

    1 week ago

    Barcelona, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000

    Are you a customer service professional looking for a remote opportunity to utilize your skills and experience? We have an exciting role available for a Customer Service Representative who can work from home. Job SummaryThis is a challenging and rewarding position that requires excellent communication, problem-solving, and interpersonal skills. As a Customer...

  • Customer Service Representative Opportunity

    1 week ago

    Barcelona, Philippines beBeeCustomerSupport Full time ₱200,000 - ₱250,000

    Customer Service Representative OpportunityWe are seeking a highly skilled and motivated customer service professional to support our diverse portfolio of clients.This is an excellent opportunity to contribute to high-impact projects with some of the world's most iconic brands.As a customer service representative, you will be responsible for handling inbound...

  • Remote Customer Service Representative

    1 week ago

    Barcelona, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Job OverviewWe are seeking a professional to fill the role of Remote Customer Service Representative. As a member of our team, you will be responsible for handling customer inquiries and providing exceptional service.This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands.The ideal candidate will...

  • Part-Time Customer Service Representative

    1 week ago

    Barcelona, Philippines beBeeCustomerService Part time ₱1,300 - ₱13,000

    Customer Service Representative OpportunityWe are seeking a part-time Customer Service Representative to join our team. As a CSR, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries and services, resolving issues in a timely and professional manner.Build strong...

  • Remote Customer Service Representative

    1 week ago

    Barcelona, Philippines beBeeService Full time ₱250,000 - ₱300,000

    Customer Support RepresentativeThe role of a Customer Support Representative is to ensure that our customers receive exceptional service and support throughout their journey with us.We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for...

  • Sales Customer Service Representative

    1 week ago

    Barcelona, Philippines beBeeCustomerExperience Full time ₱2,077,500 - ₱3,112,500

    Customer Experience AssociateTransform customer interactions into meaningful experiences, driving sales and satisfaction.Key Responsibilities:Deliver exceptional customer service through phone, live chat, email, and SMS.Support sales efforts by recommending products and identifying opportunities.Manage orders efficiently, handling queries on shipping,...

  • Bilingual Customer Service Representative

    1 week ago

    Barcelona, Philippines beBeeCustomer Full time ₱100,000 - ₱120,000

    Job TitleBilingual Customer Service Representative is an exciting opportunity to work in a fast-paced environment and provide exceptional customer support in both Spanish and English.">Job SummaryThis role involves managing inbound and outbound calls, providing clear and accurate communication across both languages, and assisting customers with billing...

  • Remote Customer Service Representative

    1 week ago

    Barcelona, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000

    Job OpportunitySeeking a dedicated and skilled customer service professional to provide top-notch support to clients.As a customer service representative, you will be responsible for handling inbound and outbound calls, resolving customer issues efficiently, and ensuring seamless interactions with customers.You will utilize your excellent communication...

  • Customer Service Representative for Remote Work

    1 week ago

    Barcelona, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team in a remote work environment. As a representative, you will be the first point of contact for our clients and play a critical role in delivering exceptional customer experiences.The ideal candidate will have excellent communication and problem-solving skills, with...

  • Remote Customer Service Representative

    1 week ago

    Barcelona, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,000,000

    Customer Experience RepresentativeThis role focuses on delivering exceptional customer experiences through effective communication, problem-solving, and conflict resolution skills.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Utilize active listening skills to understand customer needs and...