Financial Operations Specialist

6 days ago


Cebu City, Central Visayas, Philippines Neksjob Full time

Financial Voice Specialist Role

We are seeking a highly skilled professional to oversee and manage all aspects of voice communication technologies within the financial services sector. The ideal candidate will have a strong background in finance, excellent communication skills, and a passion for utilizing technology to optimize processes.

Key Responsibilities:

  • Voice Communication Management: Ensure seamless communication with clients and stakeholders.
  • Client Support: Provide voice-based support to clients, addressing inquiries related to financial products and services.
  • Financial Analysis: Conduct analysis of voice communication data to identify trends and areas for improvement.
  • Training and Development: Develop training programs and materials for staff on effective voice communication techniques.
  • Integration of Technologies: Collaborate with IT teams to integrate voice communication platforms with existing financial systems.
  • Compliance and Risk Management: Ensure all voice communications adhere to regulatory requirements and internal compliance policies.
  • Process Improvement: Identify and implement process improvements related to voice interactions and financial service delivery.
  • Reporting and Analytics: Prepare reports and dashboards that summarize key metrics related to voice communication performance.

Qualifications:

  • At least High School Graduate / SHS Graduate
  • With or without call center experience
  • Financial Background is a plus
  • Willing to work onsite

Skills / Knowledge Needed:

  • Fluency in written and spoken business English
  • Fast, Accurate, Efficient data entry skills


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