IT Infrastructure Engineer

3 days ago


Manila, National Capital Region, Philippines ACEN Shared Services, Inc. Full time

Duties and Responsibilities:

  • Monitoring network and server uptime, performance, and reliability.
  • Responding to incidents, identifying root causes, and resolving technical issues within service-level agreements (SLAs).
  • Installation, configuration, management, and maintenance of new hardware devices, servers, systems, and software for IT Infrastructure.
  • Management and maintenance of user access, roles, and permissions across various systems.
  • Participate in and/or lead the delivery of infrastructure projects (e.g., new system deployments, migrations, upgrades).
  • Periodically perform system upgrades and apply patches to fix security vulnerabilities.
  • Ensure that all backup jobs for servers, storage systems, networks, and security devices are successfully completed.
  • Participate in business continuity and recovery efforts.
  • Update and maintain asset inventory, system documentation, processes, and procedures.
  • Provide reports on system availability, performance, security, and network health to management.
  • Deliver enhancements to existing infrastructure to improve efficiency, scalability, and security.

Job Requirements:

  • Bachelor's/College Degree in Information Technology, Computer Science, Computer Engineering, or any IT related course
  • Any IT Certification (Cloud, Security, Server and Network)
  • At least 3 years working experience as System and/or Network Administrator or equivalent
  • Strong understanding of networking (LAN, WAN, VPN, Wireless), security (Firewall, AV), cloud computing (Azure/AWS), system administration (Windows/Linux), and virtualization technologies (HyperV/VMware)
  • At least 3 years of experience designing, implementing, and supporting system & network infrastructure and cloud infrastructure (Azure, Office 365, Intune, AWS, SAAS).
  • Expertise in specific technologies like Active Directory, PKI/Certificate, DNS, DHCP, Microsoft Azure, AWS, Office365, Microsoft Intune, Windows/Linux Servers, SQL/Database, Aruba/Cisco Network, Fortigate/Checkpoint, Veeam, OpManager, Dell/HP Servers, HyperV/VMWare, Webex, LAN, WAN, SDWAN, SCADA, IOT, SAP HANA, Snowflake
  • Ability to think long-term and align infrastructure improvements with business goals
  • Willingness to quickly adjust to changing technologies, business requirements, or environments
  • Strong teamwork and communication skills, working effectively with other departments and team members
  • Local travel may be required when needed
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