Technical Support Specialist

2 days ago


San Juan, National Capital Region, Philippines beBeeTechnical Full time ₱300,000 - ₱400,000
Job Overview

We are seeking skilled and customer-focused professionals to provide technical assistance and troubleshooting support for a variety of clients.

In this role, you'll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Strong proficiency in English, both written and spoken, is required. Prior experience in call centers and a high-speed internet connection are also necessary.

Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures


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