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Service Governance Expert

3 weeks ago

Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time
About Us

WeSource Management Consultancy Firm is seeking a Service Governance Expert to join our team. The ideal candidate will have prior experience in process ownership roles or service governance organizations.

The successful candidate will be responsible for driving the development of SMART metrics from the standardized processes to measure quality of service and identify areas which need improvement.

  • Drive the development of SMART metrics from the standardized processes to measure quality of service and identify areas which need improvement.
  • Drive the development of Service Delivery Dashboards for IT stakeholders to review the effectiveness of defined processes.

The Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 3-5 years prior experience in a process ownership role or manager of a service governance organization.
  • Experience leading and managing ITSM processes in a matrixed management environment.