Full Stack Innovation Specialist

4 days ago

Cainta, Calabarzon, Philippines beBeeTechnologist Full time ₱800,000 - ₱1,500,000
Job Summary

Deliver innovative technology solutions that enhance customer experience and operational efficiency.

This role involves designing, developing, and implementing scalable, secure, and high-performance technical solutions for customers and partners.

Key Responsibilities
  • Design and implement solutions to enhance customer engagement and operational efficiency.
  • Translate business requirements into technical solutions.
  • Implement and support changes, enhancements, and upgrades to CX platforms.
  • Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware.
  • Troubleshoot complex technical issues and provide escalation support.
  • Perform root cause analysis to ensure system reliability, security, and compliance.
  • Maintain accurate technical documentation, code repositories, and configuration records.
Benefits

Career growth and development opportunities. Work closely with a team of industry leaders who have successfully scaled BPOs in the past.

Competitive salary. Opportunity to shape the HR function of a rapidly growing organization.

Requirements

Demonstrated experience in a systems integrator or consultancy environment.

Proven experience building and consuming APIs (REST, SOAP, Node-Express, etc.).

Experience building custom Web Components for Salesforce Lightning, NetSuite, or similar.

Practical understanding of contact centre platforms (Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, Amazon Connect).

Experience with security and networking concepts including SSL/TLS certificates, Firewalls, load balancers, VPNs, and SSO integration (SAML/OAuth).

Familiarity with Windows Server, Linux environments, and cloud-hosted architectures.

Strong problem-solving and analytical thinking abilities.

Proven ability to deliver projects in a fast-paced, customer-facing environment.

Adaptable and eager to learn new technologies and platforms quickly.

Collaborative team player who also thrives with autonomy and accountability.

Excellent communication skills for working with technical and non-technical stakeholders.

Passion for innovation, continuous improvement, and delivering exceptional customer outcomes.

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