Home Healthcare Liaison

1 week ago


Cavite City, Calabarzon, Philippines Home Healthlink Full time
Role Overview

We are seeking an experienced Patient Experience Coordinator to join our team at Home Healthlink. The successful candidate will play a crucial role in ensuring a positive patient experience and driving service awareness and sales.

Main Responsibilities:
  • Develop and implement effective strategies to engage patients and families, promoting our company's offerings and increasing patient satisfaction.
  • Collaborate with the Clinical Team to coordinate in-home healthcare services, ensuring seamless delivery and billing processes.
  • Establish and maintain strong relationships with hospitals, clinics, and professional/community organizations to generate patient referrals.
  • Implement sales and business development initiatives to achieve individual and team sales targets, while maintaining a patient-centered approach.
  • Work closely with the marketing team to design and implement campaigns that increase patient acquisition and retention.
Essential Qualifications:
  • Education: Graduate of Commerce, Marketing, Health Sciences, or related field.
  • Work experience: Minimum 1 year experience as Admin or Sales Representative in the Healthcare Industry.
  • Empathy & Compassion: Ability to connect with patients while balancing business needs.
  • Sales & Persuasion Skills: Ability to identify patient needs and promote relevant services.
  • Strong Communication Skills: Clear verbal and written communication to convey information effectively.
  • Problem-Solving & Critical Thinking: Ability to anticipate patient concerns and offer solutions.
  • Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail.
  • Tech-Savviness: Comfortable using CRM systems, electronic medical records (EMR), and Microsoft Office Applications (Excel, Word, Powerpoint).
  • Cultural Competency: Sensitivity to diverse backgrounds and health beliefs.


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