Healthcare Engagement Specialist
1 week ago
At Home Healthlink, we strive to provide exceptional patient care and service. Our Patient Experience Coordinator is a key member of our team, responsible for ensuring a positive patient experience and driving service awareness and sales.
Job Responsibilities:- We are seeking a highly skilled and compassionate individual to join our team as a Patient Experience Coordinator. The successful candidate will be responsible for building strong relationships with patients and their families, coordinating in-home healthcare services, and promoting our company's offerings to increase patient engagement and service uptake.
- The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals.
- As a Patient Experience Coordinator, you will be responsible for identifying opportunities to promote in-home healthcare services and recommending suitable solutions to patients and caregivers.
- You will also be responsible for following up with prospective patients, referrals, and inquiries to convert leads into sales.
- In addition, you will build and maintain relationships with hospitals, clinics, and professional/community organizations to generate patient referrals.
- You will achieve individual and team sales targets while maintaining a patient-centered approach.
- Finally, you will collaborate with the marketing team to implement campaigns that increase patient acquisition and retention.
- Education: Graduate of Commerce, Marketing, Health Sciences, or related field.
- Work experience: Minimum 1 year experience as Admin or Sales Representative in the Healthcare Industry.
- Empathy & Compassion: Ability to connect with patients while balancing business needs.
- Sales & Persuasion Skills: Ability to identify patient needs and promote relevant services.
- Strong Communication Skills: Clear verbal and written communication to convey information effectively.
- Problem-Solving & Critical Thinking: Ability to anticipate patient concerns and offer solutions.
- Organizational Skills: Ability to manage multiple tasks efficiently while maintaining attention to detail.
- Tech-Savviness: Comfortable using CRM systems, electronic medical records (EMR), and Microsoft Office Applications (Excel, Word, Powerpoint).
- Cultural Competency: Sensitivity to diverse backgrounds and health beliefs.
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