Leading Business Operations

5 days ago

Pasig, National Capital Region, Philippines beBeeLeadership Full time
Senior Team Manager

We are seeking a seasoned Senior Team Manager to oversee the daily activities of our team and implement effective strategies for success. The ideal candidate will have strong leadership skills, excellent communication abilities, and the ability to motivate and direct team members to achieve their full potential.

Key Responsibilities:
  • Manage and direct team activities, including creative resource planning and implementing strategies and operations.
  • Provide operational guidance, training, coaching, monitoring, recognition, support, and discipline in any given situation.
  • Develop and implement meaningful career and professional development plans for assigned team members in partnership with leadership development staff.
  • Conduct needs assessments and performance reviews for team members.
  • Set and meet performance targets for efficiency and quality.
  • Serve as subject matter expert for all work-related duties.
  • Ensure compliance with company policies and procedures.
Requirements:
  • High level of initiative, accountability, and self-motivation.
  • Strong customer service orientation.
  • Able to build a productive and highly engaged work environment.
  • Maintain calmness and composure under tight pressure and provocations.
  • Able to work independently and take responsibility for seeing things through to completion.
  • High attention to detail.
  • Open to feedback and criticism.
  • Strong leadership, people management, administrative, and numeracy skills.
  • Strong written and verbal English communication skills.
  • Proven experience in developing and maintaining relationships with key internal and external stakeholders.
  • Team facilitation and training skills.
  • Commitment to delivering high-quality results.
  • Proven ability to work under pressure with a positive attitude.
Education and Experience:
  • Bachelor's/College degree.
  • 2-3 years of experience working as a Team Leader in a BPO industry.
About Us:

We are a leading outsourcer dedicated to supporting innovative businesses and entrepreneurs. We believe that when our people thrive, our clients succeed too. We provide a dynamic and supportive work environment, opportunities for growth and development, and a commitment to excellence.

We offer a range of benefits, including competitive compensation, comprehensive training programs, and opportunities for career advancement.

If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.

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