Director of Operational Effectiveness

5 days ago


Manila, National Capital Region, Philippines Globe Telecom Full time

Globe Telecom is looking for a results-driven professional to lead its operational effectiveness initiatives. As a seasoned expert in service delivery, you will develop and implement strategies to improve service quality, efficiency, and customer satisfaction.

Responsibilities:
  1. Design and implement effective processes for service delivery, including incident and problem management, capacity planning, and change management.
  2. Collaborate with vendors to negotiate contracts and ensure optimal service delivery.
  3. Drive cultural transformation by promoting a customer-centric approach to service delivery.

You will be responsible for ensuring that service level agreements (SLAs) are met and that service performance metrics are consistently improving. Your expertise in ITIL best practices and data operations will be invaluable in this role.

Requirements:
  • 10+ years of experience in a similar environment.
  • Proven experience in running and scaling service delivery teams.
  • Demonstrated ability to deliver a culture of service excellence.


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