Director of IT Operations

24 hours ago


Manila, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time

Nityo Infotech Services Philippines Inc. Seeks Director of IT Operations

As a high-caliber IT professional, you will spearhead our client's operations and drive business growth through IT service delivery.

  1. About Us: We are a leading provider of IT services, committed to delivering exceptional results.
  2. Role Description: As Director of IT Operations, you will be responsible for overseeing IT service desks, ensuring SLA adherence, and driving business growth through IT service expansion and offshoring strategies.
  3. Main Responsibilities:
  • Develop and implement comprehensive IT strategies that drive business growth and improve operational efficiency.
  • Oversee IT service desks and ensure SLA adherence and operational excellence.
  • Mentor high-performing IT teams and optimize workforce efficiency.
  • Maintain strong relationships with clients, partners, and executive leadership.
  • Monitor financial performance and mitigate operational risks.
  • Implement automation and ITSM best practices to enhance IT service delivery.
  • Ensure superior IT service management and high customer satisfaction.
Requirements:
  • 10+ years of experience in IT operations, with 5+ years in a director-level leadership role managing multi-regional teams.
  • Bachelor's degree in IT, Computer Science, Business Administration, or related field (MBA preferred).
  • Expertise in ITIL, ServiceNow, Zendesk, Jira, and IT governance frameworks.
  • Strong business acumen, decision-making, and crisis management skills.
  • Understanding of corporate governance, labor laws, and statutory compliance.
  • Proven ability to lead large-scale IT transformation initiatives.
  • Certifications (Preferred): ITIL, PMP, CISM, PRINCE2.

This is an exciting opportunity for a visionary leader to drive business growth and improve operational efficiency.


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