Operations Analyst
1 day ago
Global Payments is a leader in payment technology and software solutions. Our dynamic team is dedicated to providing best-in-class services to millions of people worldwide.
About This OpportunityWe are seeking an Operations Analyst - Call Center to join our team. As a key member of our operations team, you will be responsible for preparing reports to determine call volume, calling patterns, service trends and staff productivity.
Key Responsibilities- Track vacation schedules, shift change requests and monitor new-hire, holiday and seasonal shift needs.
- Update and maintain scheduling database with current information.
- Assist with the creation of reporting that may include dashboard reporting, scorecards and presentations of call center statistics.
We are looking for a highly motivated individual with a minimum of 2 years of relevant experience in the use of Management Information Technology.
What We Offer- Competitive compensation package
- Opportunity to work with a leading payment technology company
- Collaborative and dynamic work environment
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