Financial Services Advisor

5 days ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱40,000 - ₱50,000
Key Responsibilities

We're seeking a skilled professional to delve into the pain points of our merchants and recommend tailored solutions to optimise their experience on our platform.

You'll connect with users and offer excellent customer service and account management, building relationships and becoming a trusted payments advisor to key stakeholders in partnership with our Sales team.

As a trusted advisor, you'll provide excellent customer service through messaging platforms and phone calls, ensuring each client's success in using our platform.

Be a great listener and uncover our user's needs, which may not be communicated explicitly.

Identify areas for improvement in each client's business process, and communicate solutions based on our products, customer success stories, and value proposition.

Discuss customer insights and feedback with our Product and Engineering teams to drive our product strategy and innovation.

Assess common pain points and suggest potential features or improvements that can solve these problems.

Some additional responsibilities include:

  • Delivering exceptional customer experiences through empathetic communication and expert problem-solving skills.
  • Developing and maintaining strong relationships with key stakeholders, including merchants and internal teams.
  • Staying up-to-date with industry trends and emerging technologies to provide innovative solutions.
Requirements

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills.
  • Proven customer service and account management experience.
  • A strong ability to build relationships and work collaboratively with cross-functional teams.
  • Knowledge of payment systems and fintech industry trends.
Benefits

As a member of our team, you can expect:

  • Competitive compensation and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
About Us

We're a high-growth fintech startup dedicated to empowering businesses with easy access to digital payments. Our mission is to help thousands of merchants bring their business dreams to life.

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