Technical Field Specialist
3 weeks ago
The Technical Field Specialist will provide exceptional service and support during field visits or dispatches. This role involves tieing workflow to schedule, managing all on-site installation, repair, maintenance, and test tasks, as well as diagnosing errors or technical problems and determining proper solutions. The successful candidate will produce timely and detailed service reports, document processes, operate vehicles in a safely manner, and follow all company's filed procedures and protocols. Additionally, this role requires cooperation with technical teams and sharing information across the organization, comprehending customer requirements, and making appropriate recommendations/briefings. The ideal candidate will build positive relationships with customers and possess a proven field service experience, ability to troubleshoot, test, repair, and service technical equipment, English literacy, and ability to work flexible shifts and adapt to changing work schedules. Furthermore, familiarity with mobile tools and applications, as well as a technical degree or certification, is highly desirable.
Key Responsibilities
- Tie workflow to schedule
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicles in a safely manner
- Follow all company's filed procedures and protocols
- Cooperate with technical teams and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements and Skills
- Proven field service experience
- Ability to troubleshoot, test, repair, and service technical equipment
- English literacy
- Ability to work flexible shifts and adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certification
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