Customer Service Representative for Financial Account

1 month ago


Baguio City, Cordillera, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

At Talent Outsourcing Channel (TORCH) Solutions, we are seeking passionate individuals to fill the role of Customer Service Representative for our Financial Account team. This is an exciting opportunity for those who enjoy interacting with clients and providing exceptional service.

About Us

Talent Outsourcing Channel (TORCH) Solutions is a leading provider of customer service solutions, dedicated to delivering high-quality services to our clients. Our team is comprised of experienced professionals who are committed to excellence in everything we do.

Salary and Benefits

We offer a competitive salary ranging from PHP 20,000 - 30,000 per month, depending on experience. In addition to a comprehensive benefits package, which includes paid training, HMO benefits, government-mandated benefits, paid leaves, and high incentives, we also provide a supportive work environment that fosters growth and development.

Job Description

This role involves handling incoming calls and emails from clients, responding to their inquiries, and resolving any issues they may have. The successful candidate will possess excellent communication skills, both written and verbal, as well as strong problem-solving abilities. They will also be proficient in computer systems and possess good typing speed.

Required Skills and Qualifications
  • Bachelor's degree or equivalent; additional education or training in customer service is a plus.
  • Minimum six months of BPO experience or one year of relevant experience in a similar field.
  • Good to excellent communication skills in English.
  • Proficient in multiple computer systems.
  • Typing speed of at least 25-30 WPM.
Benefits
  • Competitive salary range of PHP 20,000 - 30,000 per month.
  • Paid training to enhance your skills and knowledge.
  • HMO benefits for you and your family.
  • Government-mandated benefits.
  • Paid leaves and high incentives.


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