Customer Service Representative
8 hours ago
We are seeking highly skilled customer service representatives to handle incoming inquiries and promote new products and services.
This is an opportunity to contribute to high-impact projects with some of the world's most iconic brands. Strong proficiency in English, both written and spoken, is required.
- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Guide customers through options to find the best solutions.
- Follow established procedures while using available resources.
- Protect customer privacy and handle sensitive information appropriately.
- Escalate complex issues to the appropriate team members.
- Stay current with training, updates, and program knowledge.
- Maintain consistent attendance and adhere to scheduling requirements.
Ideal candidates are self-motivated and have excellent communication skills. Previous customer service experience and work-from-home setup are preferred.
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