Customer Experience Ambassador

5 days ago


Manila, National Capital Region, Philippines Cyberbacker Careers Full time
Cyberbacker Careers
Overview of the Role

We are seeking a highly skilled Customer Service Representative to serve as the first point of contact for our business, addressing inquiries from clients, partners, and the public with professionalism and courtesy.

Responsibilities:
  • Act as the primary liaison between our business and external contacts, providing detailed information about our products, services, and operational policies.
  • Routinely update knowledge bases to ensure accurate and up-to-date information is available for support purposes.
  • Maintain comprehensive records of interactions and feedback from contacts, reporting insights to relevant departments to enhance business operations and customer satisfaction.

Key Skills and Qualifications
  • Exceptional communication and interpersonal skills.
  • Ability to work independently in a remote environment.
  • Strong analytical and problem-solving skills.
  • Excellent time management and organizational skills.

Benefits
  • 100% remote work arrangement.
  • Opportunity to earn a monthly profit share.
  • In-house medical assistance and PTO provided.
  • No hidden or application fees.


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