Customer Service Ambassador

6 days ago


Manila, National Capital Region, Philippines GRAMMAR ELECTRICAL LIMITED Full time

At GRAMMAR ELECTRICAL LIMITED, we are seeking a skilled Customer Service Ambassador to join our team. This role is responsible for providing high-quality service to customers and support for the CS, Sales, Marketing, and Warehouse teams.

About the Role:

  • Accurately enter all customer orders into the accounting system daily, ensuring compliance with company data entry standards.
  • Monitor and manage customer order progression through internal systems, proactively following up on orders released for supply to prevent delays.
  • Ensure customers receive timely and accurate delivery information by coordinating with the Warehouse and Purchasing Assistant.

Responsibilities:

  1. Respond promptly to inbound inquiries, providing accurate product information and guidance to enhance customer experience.
  2. Support customers with technical assistance by working closely with the relevant Managers to deliver accurate and effective solutions.
  3. Work closely with the Warehouse Manager to prioritize order processing and swiftly resolve customer challenges.

Requirements:

  • College graduate
  • Has at least 2 years experience in a sales account
  • Experienced in order processing
  • Excellent English skills, both written and verbal.


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