Credit and Collections Professional
6 days ago
Join Continental's team as a Financial Collector and play a crucial role in driving revenue growth through effective collections practices.
- The ideal candidate will have 2-5 years of experience in collections, payment application, deductions, or other related accounts receivable functions.
- A Bachelors Degree preferably Major in Finance, Business, or Accounting is required.
Your responsibilities will include contacting assigned customers regarding past dues, running and reviewing aging, checking and responding to emails of customers in relation to the follow-ups made, and checking General Ledger for Payment that came in.
Responsibilities:
Contact assigned customers regarding past dues via generic email and record all activities in SAP notes.
Run and review of aging to choose accounts to follow up.
Checking and responding to emails of customers in relation to the follow-ups made.
Checking General Ledger for Payment that came in then update worksheet.
Checking and responding to emails from Customer Service whenever there is an order on hold.
Reconciliation of accounts and sending this to customers if needed.
Checking reason accounts are blocked.
Sending of Statements to Customers & Pre-collection as requested.
Sending of Invoices/PODs/Credit Memos as per request of customers.
Return problematic accounts to local collections representatives with an explanation of the reason for the return.
Understand customer profiles and their related sensitivities.
Forwarding issues/concerns of customers to local office (collections, sales, customer service).
Issue requests for refunds of cash on account or credit memos as needed.
Deduction Management.
Review accounts receivable aging schedule for delinquencies.
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