IT Asset Management Specialist
1 month ago
• Manage all IT hardware asset requests and incident tickets received, including closure once requests are fulfilled.
• Coordinate IT hardware and software asset related queries from users, including chat and email support.
• Perform daily tasks of preparing hardware assets for deployment to users.
Additional Tasks:
• Communicate with users for hardware asset delivery confirmation.
• Coordinate gatepass requests and approvals for hardware asset movement.
• Process IT asset acknowledgement forms, creation, sending to users, and monitoring return of signed forms.
• Process retrieved and returned hardware assets from users.
• Coordinate with vendor technicians for hardware asset repairs, warranty claims, and parts replacement.
• Receive and process purchased hardware assets, including physical asset tagging prior to deployment.
• Update IT hardware and software asset inventory.
• Assist in physical asset inventory updates.
• Update open and pending request and incident tickets.
• Create and update centralized software asset inventory, coordinating with stakeholders to complete required information.
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