Account Optimization Lead

1 week ago

Taguig, National Capital Region, Philippines Delivery Hero Austria Full time

Job Overview

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This role plays a critical part in our efforts to optimize long-tail vendor performance. As a Virtual Account Management Performance Lead, you will be responsible for driving performance optimization initiatives that contribute to growth and profitability.

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Key Responsibilities:

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  • Collaborate with cross-functional teams to develop and implement performance targets and incentive structures that align with revenue goals.

  • Analyze key performance metrics to identify performance gaps and suggest improvement opportunities.

  • Develop and maintain performance reports to monitor key trends and provide actionable insights.

  • Act as a liaison between the VAM, BPO teams, COE, and strategy teams to ensure smooth communication and alignment.

  • Provide feedback to vendors to enhance their performance and product optimization.

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About You

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To succeed in this role, you will need a strong understanding of BPO operations, shared services, and process design. A minimum of 8 years of experience in account management, vendor performance, or BPO operations is required.

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Requirements

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  • Minimum 8 years of experience in account management, vendor performance, or BPO operations, with a focus on performance optimization and process improvements.

  • Strong understanding of BPO operations, shared services, and process design, with a demonstrated ability to collaborate across teams to improve efficiency.

  • Experience with performance monitoring and long-tail account management, with a data-driven approach to identifying key performance gaps and improvement areas.

  • Proven experience in incentive and target setting, aligning performance goals with broader business revenue targets.

  • Ability to analyze data and provide actionable insights that drive continuous process improvements and support vendor optimization.

  • Excellent collaboration skills, with the ability to work cross-functionally with BPO teams, COE, and other business units to ensure smooth execution and alignment.

  • Strong communication skills, with the ability to report findings, manage stakeholder expectations, and present performance insights to senior leadership.

  • A proactive approach to continuous improvement, with the ability to identify and address challenges in vendor performance, process execution, and operational effectiveness.

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About Delivery Hero

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At Delivery Hero, we believe that food delivery should be fast, easy, and accessible to everyone. With operations in over 70+ countries worldwide, we are committed to making a positive impact on our communities.

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