IT Infrastructure Operations Director
1 month ago
We are seeking a highly skilled and experienced IT Infrastructure Operations Lead to join our team at Blaseek. The successful candidate will be responsible for providing technical leadership and capability to our IT infrastructure personnel.
Key Responsibilities:- Technical Leadership: Provide technical guidance and oversight to our IT infrastructure team, ensuring that they have the necessary skills and knowledge to perform their roles effectively.
- Incident Management: Directly involve in incidents or outages and act as an escalation point or SME for unresolved issues.
- Problem Resolution: Resolve or drive the resolution of technical issues and ensure that all best practices are applied.
- Infrastructure Availability: Ensure overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
- Design and Costing: Develop infrastructure design and costing for business and IT initiatives and provide subject matter expertise for technology and standards development.
- Reporting: Timely and accurate reporting on infrastructure performance and identify trends and opportunities to enhance business performance.
- Contract Negotiation: Service contract negotiation with third-party vendors.
- Support and Administration: Provide support and administration for workstations, servers, database, virtual machines, and facilities.
- Bachelor's Degree: A bachelor's degree in engineering or any IT-related courses.
- ITIL Methods: Knowledge and experience in ITIL methods, particularly on Incident Management.
- Experience: At least 5 years of experience supporting IT infrastructure and service delivery preferably with a medium-sized organization.
- Desired Skills: ITIL Foundation, Workstation, Windows and Linux Servers, VMWare, Virtualization, SAP, Network, Access and Monitoring Tools.
We offer a competitive salary of $120,000 per annum, plus additional benefits such as health insurance, retirement plan, and paid time off.
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