Chief Security Reviewer

21 hours ago

Batangas, Calabarzon, Philippines beBeeCompliance Full time ₱2,700 - ₱3,600
Compliance & Monitoring Specialist

Sinch is pioneering the way the world communicates. More than 150,000 businesses rely on our Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

We have a large number of automated security and compliance mechanisms, but these do not replace human verification. This role will work in conjunction with other security measures to ensure customers can use their accounts to their full extent and help keep our platform free of bad actors, ensuring we meet compliance regulations at all times.

As a Compliance & Monitoring Specialist, you will:

  • Monitor and approve live message content for customers, looking for possible fraud, spam, and phishing content.
  • Detect and report fraudulent activity and take appropriate actions to block accounts.
  • Be a compliance expert – stay up to date on new compliance updates and share new information and best practices with teams across the business.
  • Identify opportunities to educate customers about content guidelines and texting responsibly, working hand in hand with support teams to ensure our customers are sending compliant messaging.

You must have an extraordinary attention to detail and accuracy to ensure messages containing disallowed content are not released, and suspicious accounts have the appropriate actions taken.

Your eyes are on the bigger picture, assessing message/account reviews holistically, considering both immediate risks and long-term impacts to the business.

Strong communication with team members and leaders across the business relating to compliance/fraud/spam concerns and opportunities to improve processes and customer experience.

Qualifications include:

  • English as your primary language.
  • At least one year of experience providing live chat customer support for a software/SaaS platform.
  • Experience in a similar role is desired, particularly one that has required exceptionally high detail orientation.
  • Critical thinking, communication, and creative problem-solving skills.
  • Ability to learn new software platforms quickly.
  • Proven experience working autonomously.
  • A self-starter with a positive and can-do attitude.
  • Highly organized.
  • Familiarity with live chat, customer ticketing platforms, and CRM platforms.

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