CGM Technology Team Lead

3 days ago


Cebu City, Central Visayas, Philippines Dexcom Inc. Full time

About Dexcom:

Dexcom Corporation (NASDAQ DXCM) is a global leader in continuous glucose monitoring (CGM). Our mission is to empower people to take control of their health by providing personalized, actionable insights aimed at solving important health challenges.

We're driven by thousands of ambitious, passionate people worldwide who are committed to earning customer trust by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more.

Job Summary:

As a Technical Support Supervisor, you will lead a high call volume shared services or call center environment. You will manage day-to-day operations, including troubleshooting, communication, and collaboration with other departments. You will design efficient processes, ensuring adherence to Technical Support policies and procedures.

Key Responsibilities:

  • Leading a team in a high call volume shared services or call center environment.
  • Managing day-to-day operations, including troubleshooting, communication, and collaboration with other departments.
  • Designing efficient processes, ensuring adherence to Technical Support policies and procedures.
  • Providing exceptional customer service and support.
  • Collaborating with other departments to achieve business objectives.

Requirements:

  • 5-8 years of industry experience.
  • Bachelor's Degree.
  • Exceptional troubleshooting, communication, and collaboration skills.
  • A positive attitude, a passion for excellence, and the ability to handle challenging situations.
  • Experience leading teams, achieving results, and flexibility to work evenings, holidays, and weekends.

Benefits:

  • A front row seat to life-changing CGM technology.
  • A comprehensive benefits program.
  • Growth opportunities on a global scale.
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement.
  • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.


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