
Optimize Claims Process
2 days ago
Job Title: Claims Process Optimization Lead
">The primary purpose of this role is to collaborate closely with stakeholders to drive and implement strategic process improvements initiatives that optimize team efficiency while prioritizing exceptional customer service.
">The position is accountable for developing and implementing a comprehensive framework for various claims support functions, including Reporting & Metrics, Quality Audits, and Training. This framework will ensure that critical insights are generated from performance data, maintain high-quality standards through systematic audits, and provide structured training programs that equip team members with the necessary skills and knowledge to excel in their roles.
">Main Responsibilities:
">1. Engage with stakeholders and conduct regular assessments of existing claims processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
">2. Utilize data analytics and performance metrics to evaluate the impact of current processes on team efficiency and customer satisfaction.
">3. Lead the design and execution of process improvement projects, employing methodologies such as Lean, Six Sigma, or Agile to enhance operational workflows.
">4. Collaborate with stakeholders to prioritize initiatives based on potential impact and alignment with organizational goals.
">5. Oversee the collection and analysis of performance data to generate actionable insights that inform decision-making and strategy refinement.
">6. Design and implement a systematic quality audit process to ensure compliance with internal standards and regulatory requirements.
">7. Evaluate the effectiveness of training programs and make necessary adjustments to improve learning outcomes.
">Requirements:
">- Experience working with cross-functional teams across Operations and Support teams.
">- Good interpersonal and communication skills – both written and verbal.
">- Effective time management is a critical requirement.
">- Demonstrated experience in using management information/data insights to deep dive on problems and drive improved process and/or performance.
">Qualifications:
">- Bachelor's Degree Graduate with at least minimum 3-4 years similar work experience.
">- At least Lean Six Sigma CERTIFIED.
">- With relevant experience in RPA, AI or Transformation.
">- Claim Insurance background required.
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