Web Experience Expert

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱2,339,519 - ₱2,614,104
Job Description:

We are seeking a skilled Website Customer Experience Specialist to join our dynamic team. This role requires delivering exceptional customer service, troubleshooting technical website issues, and guiding users through our website builder features.

The ideal candidate will have 2+ years of experience in a customer-facing role, strong knowledge of web technologies, and experience with website builders or content management systems. They must be able to thrive in a fast-paced environment, adapt quickly to change, and possess excellent verbal and written communication skills.

Responsibilities:
  • Deliver outstanding customer service by resolving complex website-related queries via chat, ticket, and phone.
  • Demonstrate strong troubleshooting skills to diagnose and solve technical website issues efficiently.
  • Guide users through our website builder features and functionality with patience and clarity.
  • Assist customers with website customization, template selection, domain configuration, and integration with third-party services.
  • Manage a high-volume ticket queue, prioritizing based on urgency and SLAs.
  • Contribute to and maintain our knowledge base with website-specific tutorials, best practices, and common solutions.
  • Collaborate closely with web developers and technical teams to ensure customer satisfaction and website functionality.
  • Adapt quickly to changing priorities and new website builder features and updates.
  • Identify and communicate patterns in customer website issues to help improve our products and processes.

Requirements:
  • Proven track record of 2+ years in a customer-facing role, preferably in website support or web development environment.
  • Strong knowledge of web technologies including HTML, CSS, responsive design principles, and basic JavaScript.
  • Experience with website builders or content management systems (like Wix, WordPress, Squarespace, etc.) either as a user, developer, or in a support capacity.
  • Exceptional problem-solving and troubleshooting skills related to website functionality and design challenges.
  • Ability to thrive in a fast-paced, high-growth environment and quickly adapt to change.
  • Exceptional verbal and written communication skills—able to simplify complex web concepts for non-technical customers.

Benefits:
  • A supportive environment where your voice is heard and valued.
  • Extensive training and mentorship programs in web technologies and customer support.
  • Clear path for career growth and professional development.
  • Opportunity to make a real impact on the company's success.

About Us:
Welcome to our vibrant onsite team in Cebu We mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for. Enjoy Health & Wellness, Grow, Glow, and Go Big, Time Off & Time to Celebrate, and Office Perks That Make You Smile. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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