Medical Information Professional

20 hours ago


Davao City, Davao, Philippines beBeeSpecialist Full time ₱600,000 - ₱1,100,000
Medical Information Specialist - Remote Position

The role of the Medical Information Specialist involves working as part of a contact center team, providing medical information and support to clients. The position requires adherence to regulations, industry standards, and client policies.

Key Responsibilities:

  • Respond to customer inquiries via various channels, including telephone, email, and website.
  • Provide accurate and timely medical information responses in accordance with regulatory requirements.
  • Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints.
  • Ensure tasks are completed within agreed deadlines and maintain quality in all areas of the job.
  • Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other data.
  • Log all inquiries handled into Inquiry Handling Systems and maintain accuracy and timeliness.
  • Provide after-hours coverage on a rotated basis subject to business requirements.

Requirements:

  • Life science degree or Nursing degree (RN/BS/BA/MS) or Pharmacy degree.

Job Details:

  • Full-time employment.
  • Customer Service job function.
  • Entry level representative.

Professional Qualities:

  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.

Other:

  • Maintain confidentiality and adhere to company and country-specific privacy policies.
  • Comply with the Company's health and safety policies.


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