
Medical Information Professional
20 hours ago
The role of the Medical Information Specialist involves working as part of a contact center team, providing medical information and support to clients. The position requires adherence to regulations, industry standards, and client policies.
Key Responsibilities:
- Respond to customer inquiries via various channels, including telephone, email, and website.
- Provide accurate and timely medical information responses in accordance with regulatory requirements.
- Identify, document, and report adverse events, pregnancy reports, special situation events, and product complaints.
- Ensure tasks are completed within agreed deadlines and maintain quality in all areas of the job.
- Formulate and provide accurate responses utilizing approved labeling and company standard responses, published literature, and other data.
- Log all inquiries handled into Inquiry Handling Systems and maintain accuracy and timeliness.
- Provide after-hours coverage on a rotated basis subject to business requirements.
Requirements:
- Life science degree or Nursing degree (RN/BS/BA/MS) or Pharmacy degree.
Job Details:
- Full-time employment.
- Customer Service job function.
- Entry level representative.
Professional Qualities:
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
Other:
- Maintain confidentiality and adhere to company and country-specific privacy policies.
- Comply with the Company's health and safety policies.
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