Infrastructure Support Specialist
6 days ago
Seidotech Solutions Corp.
About the Role:
We are seeking an experienced Infrastructure Support Specialist to join our team. This is a unique opportunity for someone who is passionate about providing top-notch technical support in areas of subject-matter expertise, including storage, virtualization, Windows OS.
Responsibilities:
- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention.
- Remain cognizant of customer service-level agreements and strive to meet or exceed them on a regular basis.
- Become the owner of your tickets by digging in to solve the problem, or escalate to a higher technical tier when appropriate.
- Identify and troubleshoot reoccurring platform issues and engage with the senior engineering team for resolution as needed.
- Advocate for each customer problem, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
- Responsible for proactive and reactive Incident Response as a result of network, system or service anomalies.
- Provide technical support in areas of subject-matter expertise.
- Monitor and work with various systems management tools.
- Identify and drive opportunities to automate repeatable infrastructure tasks, including creating and maintaining scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
Requirements:
- A curious disposition.
- Strong documentation and reporting skills.
- Good communication skills (written and oral).
- Adaptability and flexibility.
- Experience supporting and administering baremetal rackmount and blade servers; Dell and HP preferred.
- SAN technologies, including storage arrays, storage switching (iSCSI and FC); Dell-EMC, HP, NetApp preferred.
- Azure, AWS, or Google public cloud environments, including compute, storage, networking basics, and backups.
- VMware and/or Hyper-V private cloud technologies.
- Windows Server OS – Windows 2008 through Windows 2019, including ADDS, DNS, DHCP, DFS, file/print services, PowerShell basics.
- Naming Standards compliant backup solution knowledge
- Networking Basics (CompTIA Network+ equivalent).
- Industry Certifications from at least one of the following: Microsoft, VMware, EMC, NetApp, Dell, Network+
What You'll Get:
- $80,000 - $110,000 per year, depending on experience.
Benefits:
- Paid Time Off (PTO)
- Tuition Reimbursement
- Career Growth Opportunities
Location:
The ideal candidate will be based in USA but open to remote work options. Seidotech Solutions Corp. operates remotely and does not require any on-site presence except occasional meetings which can be held virtually if necessary.
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