IT Support Specialist
4 weeks ago
Strategic Networks Inc. is seeking a skilled IT Support Specialist to provide top-notch technical assistance to our end-users. As a key member of our team, you will be responsible for managing incidents and requests related to desktop, laptop, and other IT equipment.
Key Responsibilities:
Provide timely and effective support to end-users via phone, email, or in-person.
Troubleshoot and resolve hardware and software issues, including those related to Windows and non-Windows operating environments.
Collaborate with internal teams to identify and implement process improvements.
Develop and maintain a thorough understanding of our company's IT systems and infrastructure.
Requirements:
Bachelor's degree in Computer Science or a related field.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Familiarity with remote access tools and ticketing systems.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
Collaborative and dynamic work environment.
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