Security Operations Center Team Member
1 week ago
About This Opportunity
We're seeking an experienced Security Analyst to join our Security Operations Center (SOC) platform support team for Enterprise Customer Care. In this role, you will utilize your expertise to provide high-level security analysis and support to customers, ensuring their security posture remains robust.
Your Key Tasks and Responsibilities
- You will apply your extensive knowledge of network security concepts and information security best practices to conduct advanced network troubleshooting.
- You will manage and configure complex security systems, including Firewalls (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), and Intrusion Protection Systems (IPS).
- You will provide expert analysis and response to security events from FWs, IDS, IPS, AV, and other security data sources.
- You will build strong relationships with customers, effectively communicating complex technical information in an approachable and clear manner.
- You will focus on delivering exceptional customer service, ensuring that our customers receive the best possible experience.
- You will work closely with colleagues to identify and resolve complex issues, following documented escalation procedures.
- You will maintain accurate records of customer interactions, ensuring seamless communication within the organization.
- You will assist customers with accessing network resources through their managed devices.
- You will adhere to industry-leading security practices and procedures, contributing to the growth of our comprehensive security solutions.
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