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Network Infrastructure Specialist

2 weeks ago

Manila, National Capital Region, Philippines Probe CX Full time

At Probe CX, we are seeking a highly skilled and experienced Network Support Engineer to join our IT Networks Team. The ideal candidate will be responsible for supporting and managing Probe's global enterprise network, ensuring its availability, reliability, and scalability.

Main Responsibilities:
  • Management and support of Probe's global enterprise network
  • Initiate, scope, and lead network changes required for corrective and reactive maintenance
  • Ability to clearly highlight risks associated with network changes and identify steps to mitigate those risks

The selected candidate will participate in an after-hours on-call roster for supporting faults and other critical business requirements. They will also escalate NOC/Service Desk/EUC incidents end-to-end, raise faults with third-party providers, and pursue through to resolution.

This role requires the ability to work collaboratively with the team to ensure systems and network security is maintained as defined by Probe Security Policies. Strong communication and problem-solving skills are essential in this position.