Written Communication Expert

5 days ago


Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

**Talent Outsourcing Channel Solutions** is seeking a talented Non-Voice Customer Service Representative to join our team. As a key member of our support team, you will be responsible for delivering exceptional support to customers through written communication channels.

Key Responsibilities:

  • Deliver high-quality customer support through written communication channels.
  • Respond promptly to customer inquiries, complaints, and requests.
  • Provide accurate and detailed information, troubleshooting assistance, and guidance tailored to individual customer needs.
  • Collaborate with cross-functional teams to resolve complex issues and escalate matters as necessary.

Requirements:

  • Excellent written communication skills with a strong command of language and grammar.
  • Customer service-oriented attitude with a commitment to resolving customer issues in a timely manner.
  • Proficiency in using email, chat platforms, social media, and ticket management systems.
  • Ability to multitask, prioritize, and work efficiently in a dynamic environment.
  • Adaptability to technology and a willingness to learn new tools and processes.
  • Previous experience in non-voice customer support or a similar role is advantageous.


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