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Insurance Customer Service Representative

1 month ago


Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time
Nityo Infotech Services Philippines is hiring a dedicated Insurance Customer Service Representative to join our team. This is a permanent night shift position, working in our Eastwood Libis, Quezon City office with a hybrid schedule of 3 days onsite.

About the Role:

This is an exciting opportunity for recent graduates and experienced professionals to work in a dynamic contact center environment. As an Insurance Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.


Salary and Benefits:

We offer a competitive salary package that includes up to PHP 19,000 for fresh graduates and up to PHP 25,000 for experienced professionals. You will also enjoy benefits such as health insurance, paid time off, and opportunities for career growth and development.


Responsibilities:
  1. Provide excellent customer service through phone, email, or chat, ensuring customer satisfaction and loyalty
  2. Resolve customer complaints and concerns in a professional and timely manner
  3. Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  4. Meet or exceed performance targets and Key Performance Indicators (KPIs)

Requirements:
  • Bachelor's degree from a reputable university
  • At least 1-2 years of relevant work experience in a call center or customer-facing role
  • Excellent written and verbal communication skills
  • Knowledge of MS Office applications
  • Able to work in a fast-paced environment and adapt to changing situations
  • Able to work in a team and contribute to a positive and inclusive work culture

About Nityo Infotech Services Philippines:

Nityo Infotech Services Philippines is a leading provider of business process outsourcing services, committed to delivering exceptional customer experiences. We are a dynamic and growing company, with a focus on innovation, quality, and excellence.