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Aviation Data Analyst I

3 weeks ago


Manila, National Capital Region, Philippines REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC. Full time

Job Description:

The Aviation Data Analyst I role is focused on providing rich analysis and insight for the industry and our clients. The position requires a combination of process, subject matter expertise, and technical skill to maintain and scale data curations.

We are seeking a Data Supply Management specialist to join our existing data supply management team. The successful candidate will work across two foundational data domains in support of providing EMEA coverage. The focus of this role will be centered around data supply management; however, additional training will be provided around airline waiver data entry.

Data supply management is crucial to our data acquisition, allowing us to maintain consistent, current, and accurate data across multiple datasets. This includes rectifying any issues as soon as they occur and escalating to senior stakeholders as required. We use our in-house CRM system to manage EMEA supply against delivery schedules, ensuring our data remains accurate.

A key responsibility of this role is managing supply received, ongoing engagement with contacts, and making relevant updates to ensure all users up and down our supply chain have the most up-to-date data. A successful candidate will stay abreast of current industry trends and aviation news outlet updates as they relate to data providers within the EMEA region.

This role requires collaboration between our Schedules Processing team and Flights Data Acquisition engineering squads for the onboarding and technical integration of business unit flights and schedules data providers into the business unit's databases.

Airline waivers are designed to help proactive re-booking, re-accommodating, and refunding of passengers during widespread travel disruption. The currency and accuracy of waivers to our clients is essential to benefit their client's user experience. The role requires sourcing data directly from airlines, interpreting indirect data supply, proactively sourcing new data, and interpreting the language used.

This position involves attention to detail, context, and the validity of waivers against our use cases while managing the data in our in-house content management systems with little latency.

Key Responsibilities:

  • Oversee airline data supply across EMEA regions for flights and schedules data providers
  • Manage existing supply and ensure deliveries are received against normal expectancies
  • Alert delinquent suppliers within agreed internal SLA's
  • Onboard new data supply from Partnerships team directly from Airline Suppliers for Flights and Schedules within the EMEA regions
  • Assist data suppliers in data format change and/or transmission requests
  • Manage and record supply activity proactively and accurately using in-house Supply CRM
  • Assist/Create metrics and reporting on activity using internal CRM & tools
  • Keep up to date on the latest industry news relevant to your assigned EMEA regions and wider industry
  • Assist airline suppliers with IATA application process
  • Ensure high accuracy, currency, and consistency across datasets
  • Escalate issues to Partnerships and Senior leaders as required
  • Troubleshoot data filing issues with suppliers (both in email and via MS Teams calls) to seek resolution, triage and remediate all Data quality or processing issues across flights and schedules datasets in line with internal SLA's
  • Implement data improvements as directed and identify workflow, tool, and reporting improvements as experience grows
  • Address any Customer Support requests as they relate to flights or schedules needs or questions for EMEA regions.