Effective Customer Service Representative

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerFocused Full time $60,000 - $80,000
Key Account Support Specialist

We are seeking a detail-oriented and customer-focused Key Account Support Specialist to join our team.

In this role, you will play a vital part in ensuring seamless customer satisfaction by coordinating shipments, proactively communicating with scheduling, load management and carrier sales teams.

  • You will be the primary point of contact for customers throughout the lifecycle of a load.
  • You will have a comprehensive understanding of all operational processes and requirements for your customers and will be responsible for updating Standard Operating Procedures (SOPs) on a regular basis.
  • Proactively communicate with customers on the status of their shipments and address any issues that may arise.
  • Collaborate cross-functionally with other departments to ensure loads meet On-Time Pickup (OTP) and On-Time Delivery (OTD) standards.
  • Handle Quote and Book tasks as required by the subset of customers assigned.
  • Assist with appointment scheduling and rescheduling as needed.
  • Perform scorecard audits to ensure both internal and external metrics are aligned.
  • Provide feedback to our engineering team to continuously improve our core technology to meet the needs of carriers and customers.
  • Process accessorials in a timely manner.
  • Assist with resolving RPM/FSC discrepancies for billing purposes.

This is an excellent opportunity to work in a fast-paced environment and contribute to the growth and success of our company.



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