Global Telecom NOC Engineer

2 weeks ago

Porac, Philippines beBeeNetworkOperations Full time ₱500,000 - ₱800,000
Network Operations Center Engineer Role

We are seeking a skilled Network Operations Center (NOC) Engineer to join our team. In this role, you will be responsible for monitoring networks and systems, handling incident tickets, coordinating with field engineers, and ensuring smooth operations for our global clients.

  • Monitor systems, networks, and tools to ensure operational stability.
  • Track and log work progress in ticketing systems (Splunk, MS Teams, Salesforce).
  • Respond to alerts and incident tickets in a timely manner.
  • Dispatch field engineers or technicians as needed and coordinate job activities.
  • Facilitate parts or equipment dispatch when required.
  • Communicate clearly with internal teams, field engineers, and customers.
  • Document troubleshooting steps, job updates, and resolutions accurately.
  • Provide high-quality customer support with strong professionalism.
Required Skills and Qualifications
  • Background in FTTx, GPON, or ISP operations preferred.
  • Experience in network monitoring, technical support, or call center operations a plus.
  • Strong written and verbal communication skills.
  • Comfortable working in a remote setup with a headset and company-issued laptop.
  • Good problem-solving skills and attention to detail.
  • Ability to follow procedures, work independently, and escalate when needed.
  • Willingness to work night shift hours.
Benefits
  • Competitive project-based compensation.
  • One-week onboarding and hands-on training provided.
  • Initial 1:1 support with a field engineer, scaling up to multiple project responsibilities.
  • Ongoing guidance and collaboration with experienced engineers.
Why This Opportunity?
  • Be part of a fast-growing NOC-as-a-Service team.
  • Gain hands-on exposure to global telecom and ISP operations.
  • Develop your skills and expertise in a dynamic environment.

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