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Operational Improvement and Implementation Lead

1 week ago

Makati City, National Capital Region, Philippines Metrobank Full time
About This Role

The Change Management and Implementation Officer plays a vital role in aligning changes with our strategic objectives. This key position drives the implementation of new processes and tools impacting branch banking, ensures partnership with other business units in managing changes, and assists in ensuring compliance with regulations and prescribed policies.

Key Responsibilities:
  • Develop and Execute Change Management Plans: Create comprehensive change management strategies, including communication plans, training programs, and stakeholder engagement activities, to support the successful implementation of changes.
  • Stakeholder Engagement: Identify key stakeholders, build strong relationships, and proactively manage their expectations throughout the change process.
  • Communication and Training: Develop and deliver clear and concise communication materials, training programs, and workshops to ensure users understand and embrace changes.
  • Impact Assessment and Risk Management: Facilitate impact assessments to identify potential risks and develop mitigation strategies.
  • Project Management: Assist in the planning, execution, and monitoring of implementation projects, ensuring adherence to defined timelines.
  • Data Analysis & Process Review: Conduct data analysis and process reviews to identify areas for improvement and develop actionable strategies.
  • Continuous Improvement: Identify opportunities for process and technology improvements that can enhance operational efficiency and user experience.
  • UAT Support: Assist in conducting User Acceptance Testing (UAT).