Network Operations Technician

1 week ago


Mandaluyong City, National Capital Region, Philippines Emerson Full time
Responsibilities

As a Network Operations Technician, you will be responsible for executing event management specific to WAN or WLAN connectivity and telephony systems, performing first-line investigation, triage, diagnosis, and validation of automated alerts, events, and incidents, and generating reports, metrics, and key performance indicators for internal presentation.

You will also coordinate the escalation of required global support groups for critical IT systems and applications, and display adaptability and resiliency in process changes for Enterprise IT customers, business units, and partner support groups.

Key Skills:

  • Strong analytical skills.
  • Excellent communication abilities.
  • Ability to work effectively in a dynamic environment.


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